Warranty, returns, free repairs & disclosure

Lifetime repairs on us & our limited lifetime warranty

Not only do we guarantee our products against manufacturing defects for life, we will also repair it for life if you break it - we build it, you use it hard, we fix it. Simple. Our free repairs offer does not include pet/dog equipment (standard workmanship guarantee applies).

We know you spent your hard earned money to support us and enjoy our handmade products for many years into the future. As such we also warrant our products against defects in material and workmanship under normal use and proper maintenance for the life of the product.

This means not only will Kohutt™ repair or replace any part of product found to be defective, we will also repair it if you break it. Any item(s) approved for return by us must be shipped with prepaid postage so we can get it back to you. Under warranty, if we can fix your product we will do that. If its irreparable, we will replace it. Under our lifetime repair program, we will do our best to repair whatever may be broken if you pay for postage both ways, up to a maximum of two repairs.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our warranty, free repairs and return policy are in addition to these rights, not instead of them.

Return Policy

If your item(s) is not customised or part of a wholesale order, you have 15 days from receiving your item(s) to return them for a change-of-mind refund. Items must be unused, in the same condition you received them, and in their original packaging. Once we have received your item(s) we will inspect them for signs of use. Items that have been used, are damaged or are missing parts for reasons not due to our error are not eligible for a refund.

To complete your return, we require a receipt or proof of purchase. Please contact us before sending a return so we can give you the return address.

You are responsible for paying for your own shipping costs for returning your item. Please ensure you add tracking to your shipment, as we cannot guarantee we will receive your item.

Original shipping costs are not refunded on change-of-mind returns. If your order shipped free, or we upgraded your shipping at no charge (including Express Post), the shipping cost we paid will be deducted from your refund.

Once your return has been received and inspected, we will email you to let you know whether your refund is approved. Approved refunds are processed to your original payment method within 7 days.

Customised/monogrammed/wholesale orders are not refundable unless they are faulty. Faulty items will be repaired, replaced or refunded in line with the Australian Consumer Law.

Product care & use disclosure - oilskin/waxed fabrics

Our oilskin and waxed canvas goods are made using traditional finishes that rely on waxes and oils to provide weather resistance and longevity. These finishes will develop character over time, including softening, creasing and can occasionally transfer small amounts of oil or wax to lighter fabrics or porous surfaces. This is a normal and inherit trait of genuine oilskin and not a fault or defect. We recommend avoiding prolonged contact with light-coloured upholstery, clothing or absorbent materials. Marks resulting from this natural transfer are not covered under any warranty. These materials including our wool blankets are not fire retardant and should not come in contact with open flames or extreme heat sources.

Late shipments/delay

We use Australia Post for shipping. On the rare and unlikely chance the product is lost, we will refund or replace the item. The item is not deemed lost until Australia Post investigate the issue - we cannot provide replacements or refunds until the investigation is performed by Australia Post and the outcome has been understood (lost, being returned, etc). Deliveries are estimates and sometimes delays happen. Once the product is in the hands of Australia Post, we have very limited control or visibility.